Refund and Returns Policy

All returns, refunds, and exchanges for transactions related to John Henry and JohnHenry.US, and related inquiries, must be submitted via this form. You will need your order information and JohnHenry.US account login to access the form. PLEASE READ THE FOLLOWING DOCUMENT CAREFULLY TO ENSURE YOU ARE ADDRESSING YOUR SPECIFIC ISSUE IN THE MOST EFFECTIVE POSSIBLE WAY. Failure to cooperate with the refund process may result in your refund, return, or exchange request being denied, or even in it not being seen at all.

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Summary and Disclaimers

IMPORTANT: The following information applies to purchases made directly through JohnHenry.US payment service platforms. These include our WooCommerce storefront items, Patreon subscriptions, PayPal subscriptions and contributions, and other direct support contributions, subscriptions, and merchandise purchases, including any and all membership perks or benefits.

ALL requests for refunds, exchanges, or returns of purchases made through JohnHenry.US must be submitted via this form.

The following information does not apply to purchases made on third-party platforms like Amazon.Com or Ebay. Returns of purchases made via third-party platforms must be handled via those platforms.

The following information does not apply to service provision contracts including media and web design consulting, online services including but not limited to domain registration and website hosting, political and communication consulting, and independent contracting for project management, either with John Henry (as an enterprise) or with John Henry DeJong (as a person). These agreements will be governed entirely by their specific contracts, including fulfillment of any physical merchandise requirements.

Tax Status

JohnHenry.US is not a non-profit enterprise for any legal purpose.

Direct Contributions

We don’t offer returns or refunds on direct contributions of goods, services, or funds.

Further details are contained on the “Direct Contributions (Goods or Funds)” subsection of this page, below.

Virtual Goods

We do not offer refunds on virtual goods, including subscription memberships that may include physical merchandise. Simply use the appropriate tools to cancel your subscription, and it will stop renewing at the end of the period for which you’re currently paid.

Further details are contained on the “Refunds of Virtual Goods” subsection of this page, below.

Physical Goods

We are not responsible for items ordered from any site except JohnHenry.US. Orders placed WITH Amazon, eBay, or other third-party platforms including physical storefronts like bookstores are the responsibility of those platforms. Return and refund requests should be handled through the tools available on those platforms. Under no circumstances should you physically ship an item until explicitly instructed to do so.

Further details are contained on the “Refunds, Exchanges, and Returns of Physical Goods” subsection of this page.

Refund & Return Policy Details

Direct Contributions (Goods or Funds)

As an independent, crowd-funded content creation enterprise which includes significant public-interest content created and published at no cost, we regularly accept direct contributions of funds or material goods.

These types of contributions are not refundable under any circumstance.

These contributions are considered gifts for all legal purposes.

In no case do we imply or directly state that any direct contributions to our work in the form of material goods, services, or funding are in any way tax-deductible, regardless of how they’re handled in our accounting. We are not a non-profit for any purpose, whether the work we’re doing is done with intent to profit (commercial) or not (donated services, etc).

Special Note: Pay It Foward

Please note that all of the above disclaimers also apply to the Pay It Forward initiative, whose selected beneficiaries may or may not themselves be registered non-profits. The tax status of a Pay It Forward beneficiary has no impact on your contribution to JohnHenry.US and any tax benefits relative to contributions made through PIF are not legally transferrable, i.e. I couldn’t give them to you even if I wanted to.

Refunds of Virtual Goods

We provide various types of content that may be contained behind paywalls, including exclusive articles on various platforms as well as exclusive embedded content in on-site articles here. At no point do we offer returns or refunds on these goods and services.

In the case of recurring contributions or other periodical subscription content, these are typically delivered on a cycle synchronized with payment (e.g. a monthly site subscription with access “perks” to view subscriber-only content will begin when your payment is made and continue until the same day of the following month).

You may cancel your subscription at any time. Information on that process will depends on the means through which you’re subscribed. Check your communication related to your billing.

PayPal direct subscriptions can be canceled through your user interface there.

Subscriptions purchased through the storefront here at JohnHenry.US can be managed with your user account on this site.

Subscriptions via Patreon and Ko-Fi are managed via your account on their sites.

We do not pro-rate or refund virtual goods under any circumstances. If you cancel your subscription, your access to subscription-based services will terminate at the end of your current subscription period.

Refunds, Exchanges, and Returns of Physical Goods

We offer various merchandise for sale from multiple vendors, each of whom has their own return policy. In some cases, we’re expected to handle it; in others, we’re expected to direct you to the vendor. As general rules:

• US Returns must be requested within 30 days of your order being placed.
• We will only accept returns on merchandise for reasons of defect, error on our part, or damage.
  • Selecting the wrong size, color, or quantity in your shopping cart is not an error on our part.
  • Please be sure your order is 100% accurate before paying and if possible screenshot your cart at checkout. Please be sure to retain all invoices.
  • In the event of damaged or defective goods including those shipped with a size or color different than that selected in the original order, please identify the appropriate return process for your vendor.
  • “Error on our part” is limited to erroneously processing your order information in a manner altering it from what you’ve chosen to something else, e.g. a different color or size.
  • We are not responsible for erroneous operator input, e.g. shipping address entered, wrong size or color selected, wrong quantity, etc.
  • Please do keep in mind that colors may not always precisely match what you see on screen, and occasionally colors may be discontinued in which case we will generally substitute the closest available option.
  • If your order is in any way changed intentionally after you’ve submitted it e.g. to substitute for an unexpectedly discontinued item you will be notified. In the rare event no suitable alternative is available, we may initiate a refund at our discretion.
  • Otherwise, the error will be made right by correcting it and, if necessary, sending new merchandise at no further expense to the customer.
  • We are not responsible for translation errors or any additional costs that may be associated with currency conversion for orders outside the US.

Our Vendors

The vast majority of merchandise available through this site is fulfilled through third-party vendors. While return policies and processes for those vendors should be made available to you automatically during the purchase process, here are links to our primary vendors’ return policies, as well as our own.

Our vendors may impose certain terms and limitations on us or require that refunds and returns be handled according to their processes. Below is our current list of vendors/service providers, links to their return policies, and an overview of how those policies are applied here.

• Spreadshirt Print On Demand – handled via JohnHenry.US Return Policy
• Printify
• Lulu.Com

For JohnHenry.US Returns

This section applies to returns that are not handled through third-party vendors listed above, including those indicating that they’re to be handled through us.

For customers in the United States, our refund and returns policy lasts 30 days. If 30 days have passed since you placed your order, we can’t offer you a refund or exchange. NB: occasionally international shipping processes or other unforseen delays may occur which cause your item to be delayed beyond the 30-day window. We are happy to work with you on damage or defect issues. Please contact us if your 30-day window is approaching and you have not yet received your merchandise.

For customers outside the United States, our refund and returns policy lasts 15 days from the time your package is delivered. If you have not received your item or reliable tracking information showing it was shipped after thirty (30) days, please contact us for further instruction.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Beyond the previously discussed exemptions, several types of physical goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Please allow 4-6 weeks from the time your refund is authorized for it to be delivered via your original purchase method.

The Return Process

We may, at our discretion, opt to allow you to keep a defective or wrongly-placed item. Do not under any circumstances ship merchandise for return unless explicitly instructed.

In the event a merchandise return is requested:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of your notification that the refund has been approved.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective, damaged, or the wrong item was sent. We will not replace items due to user error, e.g. selecting the wrong color, size, or quantity.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, we strongly advise using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot be responsible for attempted returns that we don’t receive.